Our client, a Thessaloniki-based company, collaborating with a German software house, is assisting them and proving IT support services. They provide customized services in the fields of IT administration, Cyber Security, Cloud services, and more. Their team is growing therefore we are currently looking for an experienced German-speaking Project Manager to join the team.
Job Description:
- Manage end-to-end project lifecycle, from initiation to closure, for call center projects, ensuring adherence to project management best practices.
- Develop project plans, including scope, objectives, deliverables, timelines, and resource allocation, in collaboration with stakeholders.
- Coordinate and facilitate project team meetings, providing clear direction, objectives, and priorities.
- Monitor project progress, identify risks, and proactively develop mitigation strategies to ensure project goals are met.
- Effectively communicate project status, updates, and issues to stakeholders, including team members, clients, and senior management.
- Collaborate with cross-functional teams to ensure project requirements are clearly understood and implemented effectively.
- Manage project budgets, track expenses, and ensure adherence to allocated resources.
- Conduct post-project evaluations to identify areas for improvement and incorporate lessons learned into future projects.
- Stay informed about industry trends, emerging technologies, and best practices in call center project management.
- Foster a positive and collaborative work environment, promoting teamwork, open communication, and continuous learning.
Candidate profile:
- Bachelor’s degree in a relevant field (e.g., Business Administration, Project Management) or equivalent work experience.
- +1 year of proven experience as a Project Manager in a call center environment.
- Strong understanding of call center operations and processes.
- Proven track record of successfully managing and delivering call center projects within scope, budget, and timelines.
- Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously.
- Proficient in project management software and tools.
- PMP certification or equivalent is a plus.
- Fluency in Greek, German (C1) and English
The employer offers:
- Unlimited contract
- Competitive compensation package
- Work on projects for a variety of clients in Germany
- Modern and collaborative working environment
Candidates must be residents of Thessaloniki or willing to relocate (on-site work at companies headquarters in Thessaloniki).
If you are interested, please send your CV in English to elena.georgiefendi@grecruitment.com